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Terms & Conditions
Our Information

This site is owned and operated by Carousel ('Carousel', 'we' or 'us' or 'our').

Our primary correspondence address is:

Carousel
31 Broadway
Darras Hall
Ponteland
Newcastle upon Tyne
Northumberland
NE20 9PW

Other methods by which you can get in contact with us are phone (01661 824187) or email (contactus@carouselgifts.co.uk).

All of our contact information can be found on our Contact Us page together with an Enquiry Form.

Carousel is is a trading name of Omni Interiors LTD, registered in England and Wales: 4543931. Our VAT Registration Number is 428324359.

General Terms

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

These terms and conditions apply to the use of this website and all transactions conducted on this site. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

These terms and conditions only cover the Carousel website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Carousel recommends that you print out and keep a copy of these terms and conditions for future reference. Please read them carefully. If you have any questions or comments with regard to these terms and conditions please contact us. They do not affect your statutory rights.

Our Website

Carousel own the copyright, trademarks and other intellectual property rights in all material and content on this website with the exception of the products that we sell whose copyright remains with that relevant supplier.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Carousel website, we make no warranties, whether express or implied, in relation to its accuracy. We make no warranty that the Carousel website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the website.

All information on this website will be in English.

Payment Details

Carousel accepts payment by by PayPal account and American Express, Mastercard, Visa, Maestro and Solo cards that have been issued by a bank that is acceptable to us. All product prices and delivery charges are shown in UK Pounds Sterling together with any applicable taxes. Your payment card company will perform any currency conversion.

When you confirm your order, Carousel will debit the appropriate amount from your chosen payment method.

The Contract Between Us

In order for you to purchase goods from this website and therefore be able to lawfully enter into a contract with us for that purchase, you need to:

Any contract for purchases made through the website will be with Carousel. Carousel must receive payment of the whole of the price for the goods that you order before your order can be processed.

Once payment has been received, Carousel will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. This email will include your name, the order number and the total price. However, Carousel’ acceptance of your order will not occur until the order has been successfully checked, validated and verified in all its respects. Goods will not be dispatched until this process has been completed. Successful validation of the order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

We withhold the right to not accept an order. In this case, any monies taken will be refunded.

Carousel is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods and to ask you if you wish to continue with the order at the amended price or to cancel the order altogether.

Availability of Goods

In the unlikely event that we will not be able to fulfil your order within 30 days of the contract being formed, we will contact you to discuss either a revised date for delivery or the cancellation of your order. If you decide to cancel your order, any sum debited by us will be re-credited to your account and we will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Carousel will not be obliged to offer any additional compensation for disappointment suffered.

Please note: We endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price will take a certain amount of time.

Order Cancellation

Please see our Delivery & Returns page for details on how to cancel an order.

Changes to This Agreement

Carousel reserves the right to make changes to our site, policies and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Complaints

Carousel have the goal of providing a quality and reliable service to its customers. However, if, for whatever reason, you feel the need to complain about our products or services, then please do so using any of the correspondence channels detailed at the start of these Terms & Conditions.